Main Purpose of Job:
Provide comprehensive vehicle product technical support to Dealerships, assisting in diagnosing and repairing complex vehicle issues. Analyse and prepare technical data for R&D purposes while resolving technical inquiries, conducting field service engineering support, and contributing to product development and reporting.
Minimum Qualification:
● A bachelor's degree in engineering or a technical vehicle qualification.
● Previous experience in technical support or customer service related to automotive technical support or similar industries (2-5 years).
Knowledge & Experience:
● Strong problem-solving skills and attention to detail.
● Excellent communication skills, both written and verbal.
● Wide-ranging knowledge of machinery and technological equipment.
● Technical skills to install and repair equipment and software.
Behavioral Competencies:
● Naturally helpful and enjoys assisting people with technical issues.
● Ability to explain technical details simply.
● Ability to work independently.
● Critical thinking and ability to find solutions quickly and efficiently.
Technical Competencies:
● Proficiency in diagnosing and repairing vehicle-related technical issues.
● Experience with the TAR (Technical Assistance Request) System and remote diagnostics.
● Knowledge of software testing, R&D, and technical bulletin writing.
● Ability to install and configure computer hardware, software, networks, and applications.
Principal Areas of Accountability:
● Provide brand/product and technical support to Dealerships facing technical challenges in diagnosing and repairing vehicle issues.
● Address technical inquiries via the TAR System, remote diagnostics, and telephonic support to ensure prompt service and support.
● Provide field service engineering technical support for product investigations or Dealerships, assisting in the prompt diagnosis and rectification of issues.
● Travel to customer sites to perform site assessments as well as install, commission, maintain, and troubleshoot products.
● Assist with R&D and software testing on new models and defective vehicles or components.
● Carry out Dealership Technical Case Reporting and Validations, including Technical Bulletin writing or compilations.
● Install and configure computer hardware, software, networks, and applications.
● Diagnose equipment issues and perform repairs.
● Evaluate a business's current facilities management operations and devise ways of improving them.
Please submit your application with your cv to careers@gwm.co.za and reference the job title.
