Main Purpose of Job:
To coordinate and execute Aftersales Strategic and Operational Business Management with the Dealer Network, driving business growth, enhancing customer experience, and improving OEM and Dealer profitability for competitive advantage.
Minimum Qualification:
● Senior Certificate (Grade 12-Matric) mandatory
● Qualified Vehicle Technician certification
● Business qualification (advantageous)
Knowledge & Experience:
● Business qualification (advantageous)
● Proven track record in managing dealer networks and improving aftersales performance
● In-depth knowledge of automotive aftersales operations, including parts, accessories, and service
● Experience with warranty management and dealer certification processes
Special Conditions:
● Valid driver's license
● Willingness to travel nationally and internationally as required
● Flexibility to work extended hours when necessary
Behavioral Competencies:
● Excellent communication and interpersonal skills
● Strong leadership and team management abilities
● Problem-solving and conflict resolution expertise
● Adaptability and resilience in a fast-paced environment
● Customer-centric mindset with a focus on service excellence
Technical Competencies:
● Proficiency in automotive diagnostic tools and software
● Advanced knowledge of vehicle systems, including high-voltage systems for electric vehicles
● Expertise in aftersales management systems and CRM software
● Strong analytical skills for data-driven decision making
● Proficient in Microsoft Office Suite (Outlook, Word, Excel)
● Understanding of digital marketing strategies for aftersales
Principal Areas of Accountability:
● Develop and implement strategies to grow Dealer Network Aftersales profitability and revenue
● Drive expansion of Aftersales business, products, and services, including Parts and Accessories
● Implement and oversee Dealership aftersales marketing strategies aligned with OEM objectives
● Maintain high levels of customer experience and improve service and customer retention
● Manage customer experience and resolve product issues with support from internal divisions
● Oversee Warranty Policy & Procedure Management and conduct regular audits
● Ensure dealer commitment to vehicle campaign completions and recall management
● Manage dealership personnel training and development programs
● Oversee Dealer Parts and Accessory Sales, policies, and procedures
● Enforce Aftersales Operating standards compliance across the dealer network
● Manage Dealer certification and evaluation processes for existing and new dealers
● Conduct monthly reporting and performance tracking of Dealers
● Provide general aftersales business support to the Dealer Network
● Collaborate with other departments to ensure seamless integration of aftersales operations
● Identify and implement process improvements to enhance efficiency and profitability
● Stay updated on industry trends and technological advancements in aftersales services
Please submit your application with your cv to careers@gwm.co.za and reference the job title.
