Role:
To provide OEM Automotive Parts & Accessory (P&A) business operational support to the OEM dealership network in order to optimise customer experience, parts service delivery, build relationships, drive sales, campaigns and profitability.
Duties and Responsibilities:
● Parts and Accessories daily business operational support to dealer network and parts with sale customers
● Parts Technical Assistance and Interpretation on EPC (Electronic Parts Catalogue)
● Assist dealerships with preparation of quotes with assistance in identification of part numbers
● Drive, adhere to and implement OEM Parts Policies & Procedures
● Follow up with the factory or factory supply support personnel on orders, part no. creation, pricing
● Transaction risk management, inventory management and provide ETA updates on back order parts as applicable
● To optimise customer experience, parts service delivery, build relationships, drive sales, campaigns and P&A profitability.
● Align with and drive Parts PDC (Parts Distribution Centre) daily service level goals and operating plan
● Dealer support for campaigns/promotions to improve sales
● General ad hoc parts warehouse support functions
Professional Qualifications and Licences:
● Senior Certificate (Grade 12-Matric) compulsory
● Parts OEM-related courses and training
● Degree or Diploma in any Business Discipline will be advantageous.
● A valid driver’s licence
Work Experience, Skills and Competencies:
● Motor Industry or related Parts Technical Experience at OEM or Dealer level will be advantageous
● Understanding of Motor Vehicle Components and Architecture
● Excellent relationship and service delivery skills
● Excellent analytical and problem-solving skills
● Excellent communicator, team player, professional and interpersonal skills
● Work well under pressure
● Excellent computer skills (Outlook, Word, Excel), grammar and writing content
Working Hours / Travel:
Monday – Friday: 08:00 - 17:00 but can vary from time to time
CVs to be emailed to careers@gwm.co.za
Closing date: 7 August 2026
