customer questionnaire
please complete your details.
Title
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Name
Please type your full name.
Surname
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Postal Adress
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E-mail
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Tel. no. (W)
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Cellphone
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Occupation
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Marital Status
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Children
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Your relationship with GWM
How did you hear about GWM?
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How long have you driven a GWM?
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Which model do you drive?
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What made you primarily decide to buy a GWM?
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Which other car brands are you likely to buy and why?
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On a scale from 1 to 5, how would you rate your GWM driving experience in general?
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Based on our 'value for money' proposition, does your GWM vehicle fulfill your expectations? Please elaborate on:
A. Quality
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B. Comfort
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C. Preformance
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D. Asthetics/Looks
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Your sales experience
Did your sales experiaence meet or exceed your expectations? Please elaborate.
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At which dealership did you purchase your GWM?
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Would you recommend this dealership to a friend?
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After-sales service
How would you rate the after-sales service you recived from GWM (including the servicing of your vehicle)
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Any suggestions on how we could improve after-sales service?
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Marketing
Are GWM marketing efforts efficient in your opinion?
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Please elaborate & provide us with suggestions you might have?
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The bigger picture
Are there any additional comments, queries or gripes you'd like to bring to our attention?
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